Privacy Policy

In short

You fill in a form, an advisor contacts you, and your request is destroyed 12 months after our last exchange if you do not buy. The site uses no analytics or advertising tool. We will not send you promotional offers without a separate permission.

Who is responsible for your information

The garantiehonda.com site (“Garantie Honda by Groupe Olivier”) is operated by Qualité Performance Magog inc., doing business as Magog Honda, a Honda dealership of Groupe Olivier. Honda Canada does not operate this site.

Our person in charge of the protection of personal information answers any question or request about your information.

• Title: Vice-President, person in charge of the protection of personal information
• Email: [email protected]
• By mail: Person in charge of the protection of personal information, Magog Honda, 2400 rue Sherbrooke, Magog, Quebec J1X 4E6

What we collect

• You: first name, last name, phone, email, language of the page.
• Your vehicle: model, model year, kilometres, and whether the original warranty is still active.
• Your consent: the ticked box, the version of the wording shown, the date and time.
• How you reached the site: the first page you saw, the page you came from and the campaign codes in the address (utm). They are attached to a request only if you send the form.
• Technical data: IP address, date and time, page requested and page of origin, browser type, in the logs of the server and of Cloudflare. The page of the form is also recorded.
• Our exchanges: emails and the advisor’s notes about your request.

For a sale, the advisor may ask for other information, such as the vehicle identification number (VIN). The advisor will then tell you what it is used for and who receives it.

We collect this information from you: through the site’s form, through your browser (see Cookies and storage) and during our exchanges by phone and email.

This site is not intended for people under 14.

Why we collect it

• To prepare your quote and check that your vehicle is eligible.
• To contact you about it. The sale closes by phone.
• To know which page or campaign each request comes from.
• To protect the site against abusive submissions.

We do not use it for other purposes without your consent, unless the law allows it. We will not send you promotional offers without a separate permission.

What you can refuse

The visible fields of the form are used to prepare your quote and to contact you. Without them, we cannot handle your request.

You can withdraw your consent at any time by writing to the person in charge or by telling the advisor. We will then no longer be able to handle your request. If you would like help understanding the scope of the consent requested, the person in charge can help you.

Who can see it

The advisors who handle quote requests, their managers, the person in charge of the protection of personal information and the people responsible for technical maintenance, only when their work requires it.

Our providers

These companies act on our behalf:

• OVHcloud: hosts the site.
• Cloudflare: routes and protects the site’s traffic. Your information passes through its network while it is sent. Cloudflare may also receive network error reports from your browser.
• Google Workspace: sends and stores the request emails.

We do not share your information with anyone else without your consent, unless the law requires or allows it.

Cookies and storage

• The site uses no analytics or advertising tool.
• The site does not set any cookie of its own.
• Every page you view passes through Cloudflare and through our server, which record the technical data described above.
• Your browser keeps, in temporary storage for the tab, the landing page, the page you came from and the campaign codes, so they can be attached to the form. This storage is cleared when you close the tab. This information is attached to a request only if you send the form.

Outside Quebec

Cloudflare and Google operate outside Quebec, including in the United States. Your information may therefore be processed and stored there, and the authorities of those countries may access it under their laws.

How long we keep it

If you do not buy, your request and the notes about it are destroyed 12 months after our last exchange. If you buy, the sale documents are kept for the periods set by the applicable laws.

If you ask us to stop contacting you, we keep only your number or your email on our do-not-contact list, so we can respect that request. If an access or correction request is refused, we keep the information concerned for as long as the recourses last.

If we have sent you a commercial email on the basis of your consent, we keep the proof of that consent (date, version of the wording and email address) beyond that period, for as long as we might have to produce it.

How we protect it

The site encrypts exchanges (HTTPS). The form server does not write your request to disk: it forwards it by email. Access to the mailbox is limited to the people named in Who can see it.

Your IP address is used to block abusive submissions. It is kept in memory, never written by the form, and is not attached to your request. The server’s technical logs contain IP addresses.

If an incident presents a risk of serious injury, we will notify you and the Commission d’accès à l’information, as the law provides.

Your rights

You can:

• Know what information we hold about you, who can see it and how long we keep it, and get a copy of it.
• Have corrected any information that is inaccurate, incomplete or equivocal, or whose collection, communication or keeping is not authorized by law.
• Withdraw your consent to its use or communication.
• Get the computerized information you gave us in a structured, commonly used technological format, or have it sent to a person or body authorized by law to collect it, unless doing so raises serious practical difficulties.
• Ask us to stop disseminating information or to de-index a link attached to your name, under the conditions set by law.

Write to the person in charge, stating your request and proving your identity. We can help you word it. We answer in writing within 30 days of receiving it. If we do not answer within that time, you can go to the Commission d’accès à l’information.

Access is free of charge; reasonable fees for transcription, reproduction or transmission may apply, and we will tell you the approximate amount in advance. Any refusal gives its reasons, the provision of the law it relies on, your recourses and their time limits, and we can help you understand it.

How we contact you

At the start of the call, the advisor says that they are calling for Magog Honda and why. Ask the advisor to stop calling you, and your number will go on our do-not-contact list.

To stop receiving our emails, write “UNSUBSCRIBE” to [email protected]. We process that request within 10 business days at the latest.

Complaints and recourse

Write first to the person in charge, describing your concern. They will answer you in writing.

You can also go to the Commission d’accès à l’information du Québec. After a refusal, or no answer, to a request for access, correction, end of dissemination or de-indexing, you can submit the disagreement to it within the time limit set by law. You can also file a complaint with it about our practices, even anonymously.

Our governance

Our rules on personal information provide for:

• Roles: the person in charge answers requests and complaints and keeps the register of incidents. Advisors use requests only to answer them. Management ensures the law is respected.
• Keeping and destruction: the periods in How long we keep it.
• Complaints: the process in Complaints and recourse.
• New projects: a privacy impact assessment before any new system or any new communication outside Quebec.

Changes to this policy

Any change to this policy is announced on this page, with its date. Using your information for a new purpose requires your consent, unless the law allows it.

Using this site is also covered by our terms of use and legal notice.